Refund policy

Return & Refund Policy

At Shophomed, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

1. Return Window

You may request a return within 14 calendar days of receiving your order.

To start a return, please contact our Customer Support team at:

Email: Shophomed@fastmail.com

Please include your order number and the reason for your return request.

2. Return Eligibility

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all included accessories.
Show no signs of wear, damage, or misuse.
Be returned within 14 days after delivery.

Returns that do not meet these conditions may not be eligible for a refund.

3. Return Process

Once your return request is approved, we will provide you with detailed return instructions and the return address.

Please:

Pack the item securely.
Use a shipping service that provides tracking information.
Keep your shipping receipt until your return has been processed.

Unless the item is defective, damaged upon arrival, or shipped incorrectly, return shipping costs are the responsibility of the customer.

4. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed within 7 business days.
The refund will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photos showing the problem.
A brief description of the issue.

After reviewing your claim, we will provide an appropriate solution, which may include:

A replacement item at no additional cost.
A full refund.
Another suitable resolution where applicable.

6. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used, including items that come into direct contact with food, unless they arrive damaged or defective.