Shipping policy

Shipping Policy

At Shophomed, we are committed to providing reliable, secure, and efficient shipping for our customers. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Destination

We currently ship to addresses within the United States.

If you have a special shipping request or need assistance before placing an order, please contact us at:

Email: Shophomed@fastmail.com

2. Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received.

Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

3. Estimated Delivery Time

Estimated delivery time after shipment:

United States: 5–13 business days

Please note that delivery times are estimates and may vary depending on carrier operations, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within the United States.

There are no hidden shipping charges. Any applicable fees will always be displayed before completing your purchase.

5. Order Tracking

After your order has been dispatched, you will receive an email containing a tracking number and tracking link.

If you have not received your tracking information within 5 business days, please contact our Customer Support team.

6. Delivery Delays

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control, including:

Carrier operational delays.
Severe weather conditions.
Public holidays.
High shipping volumes.
Incorrect or incomplete shipping information provided by the customer.
Other unforeseen events.

We appreciate your patience in such situations.

7. Damaged, Lost, or Incorrect Deliveries

If your order arrives damaged, defective, or if you believe your package has been lost, please contact us within 48 hours of the delivery date or expected delivery date.

Please include:

Your order number.
A description of the issue.
Photos of the damaged item or packaging, if applicable.

After reviewing your request, we will provide an appropriate solution, which may include:

A replacement shipment.
A full refund.
Another suitable resolution where applicable.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If a package is returned because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping costs required to resend the order.